TERMS & CONDITIONS

1. APPLICATION

These terms govern the sale by JESENT (the seller) to YOU (the buyer) of Products ordered by you and accepted by JESENT. 
The buyers acceptance of the Products shall be deemed to constitute acceptance of these terms.

 

2. ORDERS

 

All orders placed by YOU are subject to acceptance by JESENT.
JESENT reserves the right to revise prices, limit quantities, correct errors on the website & refuse orders at their discretion, without limitation. Except as may otherwise be permitted by applicable law, YOU may not cancel an order which JESENT has accepted without the agreement in writing of JESENT, which requirement may be waived by JESENT from time to time at their sole discretion.

 

3. DELIVERY / SHIPPING

 

JESENT will endeavour to deliver your order within 5 working days if item is in stock. Else if the item is made to order, please allow upto 14 days. This may be subject to seasonal variations and certain periods when JESENT closes for annual leave. JESENT shall not be liable for any cost or damage caused by late or non-delivery of your order.

 

Track and Trace/ signed for (depending on which courier we are using)

• Allow up to 5 working days for UK delivery if item is in stock or upto 14 days for items made to order.

• (UK Mainland) other areas that are not UK mainland please contact us.

• Please notify us of any delivery note for parcel so we can try and accomodate your request

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INTERNATIONAL DELIVERY = This option is provided FOR WINDOW BOXES ONLY.

Shipping Costs

• UK - FREE

• INTERNATIONAL = USA, CANADA, EU, +other

• £19.99 for up to 4 x Items

• £29.99+ for 6 x items or more

• TIP: the best way to check shipping costs to your destination is to add items to your shopping basket and then go to the check out page, input your location and  we can then calculate fee.

 

EUROPEAN TAX Collection

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At jesent.co.uk we want your buying experience as easy and stress free as possible, that's why when ordering from EU Countries we add your local tax to your order, BUT we will contribute to the "admin fee" the courier adds for this service, so your order gets to your door without any hidden charges. So when you have added your items to your basket and headed to the check out page your local taxes are added, clear, simple and straight forward. We then book your parcels and pay for this DDP (delivery duty paid) Any further questions please don't hesitate to contact us.

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EXPORT TAX

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USA = Order/ Parcel is valued at LESS than $800 (£560.00) = You, the customer won't need to pay any USA import tax.

CANADA = Unfortunately there is an 18% IMPORT Tax duty for us to pay when shipping to Canada- so when ordering from Canada you will see an increase to your cart/ basket at checkout- we take this 18% and then are able pay the IMPORT TAX when it is due with the shipping company- therefore no hidden surprises at your end and we can make a smooth delivery for you.

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USEFUL SHIPPING INFO

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• Once we have received and checked your order we will then, pick, pack and dispatch it ASAP.

• We use "Royal Mail 2nd Class Small/ Medium parcel signed for" up to 2kg+ for UK

• USA, Canada, Other Locations: International Courier is used with FULLY trackable service.

• Please allow up to 5-14days for delivery and check emails for trackable link, thank you.

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4a. PAYMENT

All payments for Products are to be made in UK Pounds sterling. YOU must pay for the Products at the time of ordering. JESENT reserves the right, by giving notice at the time the order is placed, to increase the price of the Products to reflect any increase in the cost to themselves which is due to any factor beyond their control. Payment is to be made through PayPal.

 

4b. REFUND/ RETURNS

Any refund requests please contact us, a refund will be made once your item is delivered back to JESENT in original packaging and item is checked over by JESENT, but you, the customer will be required to pay for any courier costs to get your item returned to JESENT, so original price paid for your item(s) minus our courier fees (from £5.00 to £35.00 depending on what items were purchased)  and re-stocking fee of £10.00 will be calculated to give total refund amount due to you, the customer.

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Return address:

JESENT Ltd

Unit 9, Lower Edgebold Ind Est, Hanwood, Shrewsbury, Shropshire, SY5 8NY, UK

Phone: (+44) 07527-899008

Email:  info@jesent.co.uk

 

5. Liability

 

Nothing in these Terms shall exclude or limit JESENT's liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may be excluded or limited as a matter of law. Without prejudice to the previous sentence, JESENT shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising & whether caused by the negligence of JESENT, breach or non-performance or any of the obligations under these Terms or otherwise. These Terms set out the full extent of JESENT's obligations & liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose, or any other kind whatsoever, that are binding on JESENT except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of these Products, which might otherwise be implied into or incorporated within these Terms by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If YOU are a consumer the exclusion of terms implied by law will not apply to you.

 

6. General Conditions

 

JESENT shall not be liable to YOU for any loss or damage which YOU might suffer arising from JESENT's delay in fulfilling or failure to fulfill any obligations under these terms to the extent that such delay or failure is caused by circumstances beyond JESENT's reasonable control. These Terms & any terms appearing on any other form to which these terms apply constitute the entire agreement between YOU & JESENT relating to the Products. The failure of JESENT or YOU to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or enforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by JESENT. These Terms will be construed in accordance with the laws of England and any disputes shall be settled by the English courts.

 

7. Defined Terms

 

"JESENT" (the seller) means JES Enterprises, Shrewsbury, Shropshire 
"YOU" (the buyer) means the purchaser of any Product(s) from JESENT
"Terms" means these Terms & Conditions of sale
"Products" means any product listed on this website for sale for which YOU place an order which is accepted by JESENT